Small Business Stuff Chat about SMME issues

Is Rudeness on the Increase?

I have been pestered for the last while by a seeming cloth-eared idiot with only a faint grasp of the basics of  customer relations.  This mental giant does not realise just how close he is to losing a long-term customer.  It goes like this.

My cell phone rings and shows a hidden/private number.  I answer, a voice says "Please hold for an important call".  The arrogant cheek of it. I don't know who it is that is calling, but they, whoever they are, expect me to stop whatever it is that I am doing and hang on until they get around to actually speaking to me.

I hang up, but they then phone back about 5 minutes later. Same story. This has now been going on for over a week now.

Has anyone in that brain disadvantaged organisation stopped to think just what impression this behaviour is giving to the poor schmuck who answers the phone.  “We need to speak to you, but someone else is more important.  Hang on a minute”.   If a shop assistant did that to you would you continue to use that shop.  Probably not, or at the very least be less inclined to make it your first stop.

Especially with the new CPA and the increased ability of customers to shove off without penalty, do you really want to give the impression that you don’t really give a tinker’s curse for the poor benighted fools who give you business.

Rude, arrogant, ignorant fools.